Performance Excellence

Our Performance Excellence business model serves as the foundation for all we do.  Based on the Baldrige Criteria for Performance Excellence, this approach helps us deliver ever-improving value to our clients, customers, employees, and other stakeholders, contributing to organizational sustainability and personal success.

By effectively applying this model, Harland Clarke is able to:

    • Be very customer-focused
    • Adapt rapidly to change
    • Focus on the vital few initiatives that will have the greatest positive impact
    • Make fact-based decisions
    • Develop and engage employees to deliver our plans
    • Continuously improve our processes and performance
    • Create a perpetual drive for sustainable growth