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Harland Clarke Insight Center

Cards Blog, Videos : Oct 4, 2019

It’s in the Cards – Episode 8, Reason #1: “The Cost Is Too High.”

“It’s in the Cards” is a monthly video series from Harland Clarke. Co-Hosted by Paulette Courtney and Mike Schultz, both sales engineers for the Card Services team, the series covers card and payment trends and breaks down what these trends more...
Webcast: Engaging the Next Generation of Consumers: Gaining and Building Trust Throughout the Customer Buying Journey

Generational Marketing, Marketing Webcasts : Oct 3, 2019

Webcast: Engaging the Next Generation of Consumers: Gaining and Building Trust Throughout the Customer Buying Journey

Baby Boomers are the wealthiest generation in American history, and over the next few decades they’ll pass down all that wealth in what is being called the “Great Wealth Transfer.” Financial institutions stand to benefit significantly from this event — more...
[Webcast] Compete and Win by Leading in Customer Engagement

Marketing Webcasts : Sep 25, 2019

[Webcast] Compete and Win by Leading in Customer Engagement

Regulations, competition, and commoditization have resulted in razor-thin margins. It’s never been more important to get customer engagement right. Learn from Harland Clarke’s financial institution customer engagement experts how to create meaningful engagement and turn it into a powerful competitive more...
[Webcast] Financial Industry Economic Update

Marketing Informed Banker : Sep 19, 2019

[Webcast] Financial Industry Economic Update

In this webcast, you’ll explore the economy’s impact through the lens of credit unions. The discussion covers trends in the economy and banking operations, including forecasts for economic growth, unemployment, interest rates, and how they affect growth and earnings for more...
What’s Trending in Lending, Episode 2: Interest Rates

Loan Marketing Blog, Videos : Sep 10, 2019

What’s Trending in Lending, Episode 2: Interest Rates

For the past decade financial institutions have not experienced a rising rate environment, until now. How is your marketing strategy impacted by a rise in interest rates? Not every loan product suffers when interest rates rise. Watch this episode of more...
Personalizing the Digital Banking Conversion Experience: A Panel Discussion

Contact Center, Conversions Videos : Sep 4, 2019

Personalizing the Digital Banking Conversion Experience: A Panel Discussion

Creating personalized customer experiences during digital banking conversions deepen relationships and strengthen brand loyalty, helping financial institutions thrive and remain competitive. This panel discussion explores how delivering quality engagement during a digital transition journey can turn potentially high-risk events into more...
Harland Clarke ConversionCX Specialists Answer 84% of 100,000 Online Conversion Calls Within 30 Seconds

Contact Center, Conversions Articles : Aug 15, 2019

Harland Clarke ConversionCX Specialists Answer 84% of 100,000 Online Conversion Calls Within 30 Seconds

As South State Bank’s digital banking conversion partner, Harland Clarke’s ConversionCX specialists provided key insight during crucial planning stages, resulting in a seamless transition for customers and “outstanding” customer feedback, while “treating our customers like their own.” 0:00 – Why more...
ConversionCX Proactive Outreach to Bank Clients Virtually Eliminates Post-Conversion Issues

Contact Center, Conversions Videos : Aug 15, 2019

ConversionCX Proactive Outreach to Bank Clients Virtually Eliminates Post-Conversion Issues

To lead a challenging conversion of acquired commercial banking clients to their digital banking platform, Fifth Third Bank sought an experienced conversion partner that shared its goal of elite service delivery. Harland Clarke’s ConversionCX directed a proactive digital banking conversion more...

Client Insight

  • Ashley Page of BMO Harris on Contact Center Solutions

  • Garth Griese of Service One on Custom Check Designs

  • Craig Lewis of Rio Bank on Instant Card Issuance with Card@Once

  • Joni Walker of Missoula Fed on Email Marketing with HC Digital

  • Tara Smith of Orion FCU on Loan Marketing with Refi Genius

  • Michele Stevens of First Financial on Loan Marketing with Shopper Alert.

  View All Client Stories >>

Solution Videos

  • Deliver consistent, high-quality customer experiences with Contact Center Solutions

  • Stand out with custom check products


  • Simplify instant card issuance with Card@Once


  • Loan options at your account holders' finger tips


  • Mobile deposits get safer with checks using Photo Safe Deposit™

  • Manage risk, track compliance, and be audit ready

Insight Center   View All Solution Videos >>