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Contact Center Article : May 22, 2020

Back to the Basics: Three Essential Strategies for a Winning Contact Center Culture

With consumer preference shifting to self-service, the call center is one of those few opportunities for a personal touch. In this article, Harland Clarke Contact Center Vice President, Terri Panhans, shares proven strategies for creating a high-performance culture and winning more...
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Acquisition Case Study : May 20, 2020

Trigger-based Acquisition Solution Paves Way for Flood of Loan Applications for a Credit Union

When a credit union with $1.2 billion in assets needed an effective and proven alternative to its loan acquisition efforts, the credit union called on Harland Clarke. The results were much bigger than they could have predicted.   more...
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Data & Analytics Case Study : Apr 10, 2020

Better Customer Service Means Increased Retention and Reduced Attrition for Mid-Size Bank

A financial institution looking to looking to build a superior and consistent in-brand customer experience adopted Voice of the Customer to develop and implement a comprehensive customer-based evaluation program with real-time reporting. Find out how they used well-timed, detailed customer more...
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Contact Center Case Study : Apr 1, 2020

Patelco Credit Union Puts the Focus on Member Service for Mass Card Reissue

Patelco Credit Union planned a mass reissuance of 160,000 debit and credit cards, it sought an experienced, third-party overflow supplier to provide member support and honor the credit union’s “highest level of service” commitment.     more...
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Loan Marketing Case Study : Mar 31, 2020

Turnkey Trigger-Based Solution Delivers Mortgage and Auto Loan Hot Leads to Bank’s Front Door

A portfolio analysis revealed missed mortgage loan cross-sell opportunities for First American Bank. AcquisitionCX™ monitored three main credit bureaus and notified the bank within 24 hours of when their customers apply for mortgage loans with competitors. First American Bank acted more...
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Loan Marketing Blog : Mar 10, 2020

What Does The Recent Fed Rate Change Mean For Mortgages?

Public uncertainty has  created an opportunity you should not miss Fear, uncertainty and oil price wars have driven wave of volatility in the market. The 10-year Treasury note, a key indicator of mortgage rates, plunged to a new low. Mortgage more...
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Data & Analytics, Onboarding Article : Mar 4, 2020

The CX Journey to Customer Lifetime Value

The developing world of customer experience (CX) is pushing financial institutions to adopt a broader view of engagement, one that focuses on being there for customers – analyzing every part of the customer journey –  beginning the moment consumers first more...
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Loan Marketing Blog, Video : Feb 27, 2020

What’s Trending in Lending, Episode 1: Home Equity

After reaching a near 10-year high most financial institutions are experiencing a drastic drop in origination of new home equity lines of credit (HELOCs). What happened to them? How can you get them back? Are there other ways to replace more...

Client Insight

  • Michele Stevens of First Financial on Loan Marketing with Shopper Alert.

  • Tara Smith of Orion FCU on Loan Marketing with Refi Genius

  • Garth Griese of Service One on Custom Check Designs

  • Craig Lewis of Rio Bank on Instant Card Issuance with Card@Once

  • Ashley Page of BMO Harris on Contact Center Solutions

  View All Client Stories >>

Solution Videos

  • Simplify instant card issuance with Card@Once

  • Mobile deposits get safer with checks using Photo Safe Deposit™

  • Deliver consistent, high-quality customer experiences with Contact Center Solutions

  • Loan options at your account holders' finger tips

  • Stand out with custom check products

Insight Center   View All Solution Videos >>