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At Harland Clarke, everything we do is designed to help you grow your business. Engage your account holders.
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Insight Center  >>

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Contact Center Infographic : Jun 4, 2020

Contact Centers: Personal Touch is a Customer Experience Differentiator

While the digital experience has certainly become an increasingly key focus of financial institutions, the human, personal touch provided by contact centers remains a critical element of customer engagement.   more...
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Check Programs Sales Sheet : Jun 1, 2020

Simple, Secure, State-of-the-Art Check Programs From Harland Clarke

Business and Personal Checks Programs from Harland Clarke combine industry-leading check and data security features, innovative check delivery packaging, highly collaborative check program management, and leading online/mobile check ordering technology to deliver a simple and powerful check program for the more...
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Check Programs Sales Sheet : Jun 1, 2020

Harland Clarke Checks Come With Industry-Leading Security Features

Harland Clarke’s Standard Personal and High Security checks offer a combination of 16 state-of-the-art security features that make our checks nearly impossible to counterfeit.   more...
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Contact Center Article : May 29, 2020

Hanging Up Happy: Turn Contact Centers Into Customer Satisfaction Centers

As customer satisfaction becomes the leading driver of a financial institution’s success, outsourcing contact centers services has evolved from a liability with a negative connotation to a competitive advantage for institutions focused on customer service. Access the Article   more...
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Contact Center Article : May 22, 2020

Back to the Basics: Three Essential Strategies for a Winning Contact Center Culture

With consumer preference shifting to self-service, the call center is one of those few opportunities for a personal touch. In this article, Harland Clarke Contact Center Vice President Terri Panhans shares proven strategies for creating a high-performance culture and winning more...
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Acquisition Case Study : May 20, 2020

Trigger-based Acquisition Solution Paves Way for Flood of Loan Applications for a Credit Union

When a credit union with $1.2 billion in assets needed an effective and proven alternative to its loan acquisition efforts, the credit union called on Harland Clarke. The results were much bigger than they could have predicted.   more...
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Data & Analytics Case Study : Apr 10, 2020

Better Customer Service Means Increased Retention and Reduced Attrition for Mid-Size Bank

A financial institution looking to looking to build a superior and consistent in-brand customer experience adopted Voice of the Customer to develop and implement a comprehensive customer-based evaluation program with real-time reporting. Find out how they used well-timed, detailed customer more...
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Contact Center Case Study : Apr 1, 2020

Patelco Credit Union Puts the Focus on Member Service for Mass Card Reissue

Patelco Credit Union planned a mass reissuance of 160,000 debit and credit cards, it sought an experienced, third-party overflow supplier to provide member support and honor the credit union’s “highest level of service” commitment.     more...

Client Insight

  • Garth Griese of Service One on Custom Check Designs

  • Michele Stevens of First Financial on Loan Marketing with Shopper Alert.

  • Ashley Page of BMO Harris on Contact Center Solutions

  • Craig Lewis of Rio Bank on Instant Card Issuance with Card@Once

  • Tara Smith of Orion FCU on Loan Marketing with Refi Genius

  View All Client Stories >>

Solution Videos

  • Stand out with custom check products


  • Mobile deposits get safer with checks using Photo Safe Deposit™

  • Deliver consistent, high-quality customer experiences with Contact Center Solutions

  • Simplify instant card issuance with Card@Once


  • Loan options at your account holders' finger tips


Insight Center   View All Solution Videos >>