Transform high-impact change events into high-value customer experiences

17% of acquired customers switch at least one of their accounts to another institution — 64% make the switch within the first month.¹

Change events bring unforeseen challenges — and risks. But successful mergers, acquisitions and digital conversions don’t just seek to hang onto customers, they seize the opportunity to delight them and build brand affinity.

ConversionCX™ provides skilled resources, proven best practices and expert contact center support to ensure a smooth transition experience for you and your customers. 

¹Deloitte Center for Banking Solutions Survey