17% of acquired customers switch at least one of their accounts to another institution — 64% make the switch within the first month.¹

Change events bring unforeseen challenges — and risks. But successful mergers, acquisitions and digital conversions don’t just seek to hang onto customers, they seize the opportunity to delight them and build brand affinity.

We provide skilled resources, proven best practices and expert contact center support to ensure a smooth transition experience for you and your customers. 

¹Deloitte Center for Banking Solutions Survey