Business Issue

Retain Customers

Achieve long-lasting, profitable relationships that provide value to the customer and the business.

Increased competition and a proliferation of technology in the financial sector has made lifelong relationships with a financial institution a thing of the past. It’s easier than ever to open and close accounts, get a loan, invest or transfer funds.

High retention is the result of delivering exceptional customer experiences over time. At Harland Clarke, we help our clients deliver personalized experiences across the entire customer relationship lifecycle — improving retention, deepening relationships and driving increased profitability.

download icon blue

Learn how financial institutions can differentiate and compete in the “new normal.”

Annual churn rates of new customers are 20-25% in the first year. (CustomerThink)
On average, 60% of borrowers commit to a loan offer within one week of initiating their search. (Harland Clark Client Data)
Customers with one bank product will stay on average 18 months; three or more products raises the average to 6.8 years.(Fiserv)
Customers of banks that lead in customer experience are two times more likely to take up new products and services.(Kantar)

Subscribe

Stay on top of the latest customer engagement trends, best practices and insight from the experts at Harland Clarke

Learn More

Get more information about Harland Clarke's approach to customer engagement

Ready to Talk?

Get in touch with our experts to see how we can work together