Mystery Shop

Take the Mystery Out of the Prospect Experience
Are you delivering a consistent brand and service experience in branch, online, and on the phone? With Prospect Experience Analytics from Harland Clarke, you can find out with “like you were there” snapshots. With customized scenarios, professional shoppers and detailed reporting, we give you timely insight into what your branch staff and frontline employees are doing well and where there are opportunities for improvement. Our Web Shops evaluate the user experience on your website, focusing on content, functionality, response time, tone, and accuracy.

EnGauge, our online reporting tool, lets you quickly access in-depth shop reports for near real-time monitoring. You can also measure interactions between employees and Harland Clarke shoppers, gather account holder insight and identify areas for performance feedback and coaching.

If you want to see how your institution compares to competitors, our Specialty Shops offer more granular views into specific areas of your business.


Get a granular look at how your institution compares to its peers and competitors.


Interested in being part of our professional mystery shopping team? Tell us more about you.