PROSPECT EXPERIENCE
ANALYTICS


Mystery Shop

Take the Mystery Out of the Prospect Experience
Are you delivering a consistent brand and service experience in branch, online, and on the phone? With Prospect Experience Analytics from Harland Clarke, you can find out with “like you were there” snapshots. With customized scenarios, professional shoppers and detailed reporting, we give you timely insight into what your branch staff and frontline employees are doing well and where there are opportunities for improvement. Our Web Shops evaluate the user experience on your website, focusing on content, functionality, response time, tone, and accuracy.

EnGauge, our online reporting tool, lets you quickly access in-depth shop reports for near real-time monitoring. You can also measure interactions between employees and Harland Clarke shoppers, gather account holder insight and identify areas for performance feedback and coaching.

If you want to see how your institution compares to competitors, our Specialty Shops offer more granular views into specific areas of your business.


 

Get a granular look at how your institution compares to its peers and competitors.

 

Interested in being part of our professional mystery shopping team? Tell us more about you.

 

Related Resources

What Do You Really Know? How Financial Services Marketers Can Win Using Better Data

Data & Analytics, Marketing White Papers

What Do You Really Know? How Financial Services Marketers Can Win Using Better Data

Marketers have access to tons of data. In many cases, the data marketers have isn’t the data they really need, and their data analysis isn’t telling them what they really need to know. It’s a “better data” deficit. more...
Bank Improves Customer Service With Customized Mystery Shop Program

Data & Analytics Case Studies

Bank Improves Customer Service With Customized Mystery Shop Program

A thrift-based community bank known for its focus on customer service was unhappy with the “cookie cutter” approach its mystery shopping vendor provided. It wanted a vendor that could produce customized reports based on specific goals and quarterly product promotions, as well as measure customer service performance. more...
Client Story: Mystery Shopping at Red Canoe

Data & Analytics Client Stories

Client Story: Mystery Shopping at Red Canoe

Michelle Trekas gives feedback about working with the Mystery Shopping team at Harland Clarke and describes why it’s important to Red Canoe. more...