Contact Center Solutions

Delivering Consistent, High-Quality Customer Experiences
Harland Clarke combines more than a century of experience in the financial services industry with client-focused, best-in-class solutions. We augment capacity and enhance capabilities for short-term Burst events of for ongoing inbound and outbound marketing programs.

Welcome to Harland Clarke Contact Center Solutions. Discover the many programs we offer that successfully support today's financial institution with Janet Sthele, Senior Solution Advisor. With Harland Clarke, you receive the support you need, when you need it, to cultivate positive customer experiences, expand your business, and solidify your brand.
View the Video to learn more.

 

Flex with Burst

Harland Clarke's Burst capacity is the short-term, scalable and secure answer to your contact center needs with no long-term commitment required.

Flex with BURST during:

Online Banking Support

Online Banking Support
Provide expert support to account holders throughout your conversion process and beyond

M&A

Mergers and Acquisitions
Ensure a seamless merger or acquisition with satisfied account holders and empowered staff

Lead Generation

Lead Generation
Build data-enhanced custom lists, generate leads and nurture them with friendly follow-up calls

Loan Acquisition

Loan Acquisition
Increase your loan acquisition rates with a highly-skilled staff ready to determine eligibility

Onboarding Calls

Onboarding Calls
Nurture account holder relationships with experienced and professional support

Business Continuity

Business Continuity
Get immediate inbound support for account holders in case of a disaster or service disruption

Extended Hours Support

Extended Hours Support
Extend your hours to increase the level of service you provide to account holders

Appt. Setting

Appointment Setting
Meet your strategic growth objectives with focused, dedicated and professional outbound support

Online and Banking Mobile Conversions

Online and Mobile Banking Conversions
Manage conversions and upgrades seamlessly with dedicated, augmented support

Card Reissues

Card Reissues
Ensure successful card reissue campaigns with comprehensive inbound and outbound support

Daily Overflow

Daily Overflow
Handle peaks in inbound call volume while providing exemplary customer service

Harland Clarke will help you grow your business.