Burst, a feature of Harland Clarke Contact Center Solutions, is the best way to add short-term, scalable contact center capacity with no long-term commitment required. Online and mobile banking conversions often spike contact center call volume, resulting in long wait times, less-than-expected service and frustrated account holders. Don’t put account holder retention and conversion success at risk.

What are financial institutions saying about
Harland Clarke Contact Center Solutions?

WHAT’S DIFFERENT ABOUT BURST?

Our Short-Term Solution Requires No Long-Term Commitment

Exactly what you need for as long as you need it
Augments your existing contact center resources
No long-term contract required
Partial outsourcing available

Burst Flexes to Fit Your Needs, Even if They Change

Assistance in estimating incremental call volume
Programs as large or small as you need
Ability to scale up or down based on call volume
B2B and B2C capabilities

Burst Has You Up and Running Quickly

Comprehensive training protocols for smooth, quick implementation
Process management best practices provide workflow efficiency and quality assurance

We’ll Represent Your Brand the Same Way You Do

Dedicated contact center team acts as your employees would
Representatives trained on your unique protocols and brand language
All calls recorded for quality assurance and adherence to your standards
High-quality, high-touch service and a seamless account holder experience

Our Advanced Technology and Protocols Protect Your Information

Highly secure, “pen-less” and paperless environment to protect sensitive information
Fulfillment of regulatory, compliance and security requirements
Onsite reviews for validating our control frameworks