What are financial institutions saying about
Harland Clarke Contact Center Solutions?
WHAT’S DIFFERENT ABOUT BURST?
Our Short-Term Solution Requires No Long-Term Commitment
- Exactly what you need for as long as you need it
- Augments your existing contact center resources
- No long-term contract required
- Partial outsourcing available
Burst Flexes to Fit Your Needs, Even if They Change
- Assistance in estimating incremental call volume
- Programs as large or small as you need
- Ability to scale up or down based on call volume
- B2B and B2C capabilities
Burst Has You Up and Running Quickly
- Comprehensive training protocols for smooth, quick implementation
- Process management best practices provide workflow efficiency and quality assurance
We’ll Represent Your Brand the Same Way You Do
- Dedicated contact center team acts as your employees would
- Representatives trained on your unique protocols and brand language
- All calls recorded for quality assurance and adherence to your standards
- High-quality, high-touch service and a seamless account holder experience
Our Advanced Technology and Protocols Protect Your Information
- Highly secure, “pen-less” and paperless environment to protect sensitive information
- Fulfillment of regulatory, compliance and security requirements
- Onsite reviews for validating our control frameworks
We Know Financial Services and What Your Account Holders Expect
- Experience talking to account holders about financial services matters
- More than 140 years of financial institution experience