Service Excellence

Client Service Excellence

We combine state-of-the-art technology with trained professionals to provide your staff and cardholders with a tailored approach to service. Have a question? Call our fully staffed helpline to get an answer. Our experts deliver first-class service that helps improve your staff’s efficiency.  

Dependable Dedicated Representatives

Our account executives are your financial institution’s dedicated point of contact. They are there to proactively serve you and to help you achieve your specific goals and objectives.

Next-day turnaround

We mail cards the next business day, so your cardholders will have them quickly. It’s our standard turnaround time — even for photo cards.

Quality cards

Our systematized quality control procedures are monitored daily and ensure that your cards are produced accurately and delivered on time. Our production facility is certified to ISO 9002 — an international standard that defines the requirements for a quality management system. We couple that with a sophisticated knowledge management system that enables us to detect and analyze trends in the maintenance of quality standards.

Easy Inventory and Card Order Tracking

Harland Clarke provide you with an online tool which allows your financial institution to view inventory, get tracking numbers for expedited cards and/or PINs and view the real time status of a card order.  

Consulting expertise

We’ll share our extensive expertise, along with industry best-of-breed research and success stories, to help your financial institution improve the success and profitability of your card programs.