Online Banking Support

Online Banking Support

Provide expert support to account holders throughout your conversion process and beyond

Calls for online and mobile banking support represent a growing percentage of general queue call volume. This increase in volume – and the longer handle time associated with these calls – can strain call center resources.

Harland Clarke Contact Center Solutions can help. Our experienced specialists have supported numerous online and mobile banking conversions and are uniquely skilled at answering account holder questions, resolving issues quickly and delivering high-touch customer experiences. Contact Center Solutions provides the following Tier 1 assistance:

  • First-time logins
  • Explain security and alert settings
  • Reset/unlock password
  • Register browser
  • Update secure access code
  • Assist with navigation
  • Re-link Personal Financial Management tools, such as Intuit® products — Mint®, Quicken®/ QuickBooks®, and others.

With Harland Clarke, you have an expert resource to alleviate capacity, maintain efficiency and allow your agents to focus on what they do best.