Contact Center EMV Support

Simplify Cardholder Conversion to EMV with Specialized Contact Center Support

Harland Clarke wants to make the transition to EMV chip cards as smooth as possible for you and your account holders. EMV Conversion Support educates account holders on the new chip cards, explains card features and benefits, and encourages them to actively use the card. It is available as part of Chip Complete™, our turnkey EMV solution, or as a stand-alone service. We offer both inbound and outbound call support.

During your EMV conversion, we can help you:

  • Efficiently manage cardholder inquiries
  • Maintain service levels during card reissue
  • Consistently monitor program response
  • Provide flexible, after-hours account holder support