Call Quality Monitoring

When your account holders call for customer service, providing a satisfying experience enhances the relationship and boosts your brand. Harland Clarke’s Call Quality Monitoring can help ensure you meet the goal of superior service. We offer:

  • Objective feedback and trend analysis to improve contact center interactions with account holders
  • Scoring based on industry benchmarks
  • Employee coaching based on specific call detail
  • Rigorous information security and adherence to regulatory requirements
  • Cost-effective staff augmentation