Burst, a feature of Harland Clarke Contact Center Solutions, is the best way to add short-term, scalable contact center capacity with no long-term commitment required. Online and mobile banking conversions often spike contact center call volume, resulting in long wait times, less-than-expected service and frustrated account holders. Don’t put account holder retention and conversion success at risk.


What are financial institutions saying about
Harland Clarke Contact Center Solutions?


WHAT’S DIFFERENT ABOUT BURST?

Our Short-Term Solution Requires No Long-Term Commitment

  • Exactly what you need for as long as you need it
  • Augments your existing contact center resources
  • No long-term contract required
  • Partial outsourcing available

Burst Flexes to Fit Your Needs, Even if They Change

  • Assistance in estimating incremental call volume
  • Programs as large or small as you need
  • Ability to scale up or down based on call volume
  • B2B and B2C capabilities

Burst Has You Up and Running Quickly

  • Comprehensive training protocols for smooth, quick implementation
  • Process management best practices provide workflow efficiency and quality assurance

We’ll Represent Your Brand the Same Way You Do

  • Dedicated contact center team acts as your employees would
  • Representatives trained on your unique protocols and brand language
  • All calls recorded for quality assurance and adherence to your standards
  • High-quality, high-touch service and a seamless account holder experience

Our Advanced Technology and Protocols Protect Your Information

  • Highly secure, “pen-less” and paperless environment to protect sensitive information
  • Fulfillment of regulatory, compliance and security requirements
  • Onsite reviews for validating our control frameworks

We Know Financial Services and What Your Account Holders Expect

  • Experience talking to account holders about financial services matters
  • More than 140 years of financial institution experience