Press Releases

Return

WesBanco Selects CPI Card Group and Harland Clarke to Enable Instant Issuance of EMV Debit Cards

Card@Once® Solution Provides Convenience and Enhanced Security Across Bank’s 141 Branches

 

WHEELING, W.Va. (Aug. 17 2016) — WesBanco Bank, Inc. a subsidiary of WesBanco, Inc. (WSBC), today announced it has deployed CPI Card Group’s Card@Once® solution through technology partner Harland Clarke to enable instant issuance of EMV® debit cards across all of WesBanco’s 141 branches. With the instant issuance solution, WesBanco customers will now receive new EMV secure debit cards in seconds at local branch locations.

“We’ve earned our reputation through a strong commitment to providing customers with the very highest level of service, and instant issuance is a natural extension,” said Jason Plotner, Vice President and Electronic Banking Manager for WesBanco. “Card@Once® is one of the most innovative technologies that we have ever introduced, from the smooth implementation process to the customer response and satisfaction. It’s simple, secure and delivers an unparalleled level of convenience to our customers.”   

Beyond providing convenience, the solution yields cards containing an EMV chip, which provides increased security by dynamically generating card information at point of purchase—rendering that data useless if ever compromised. The Card@Once deployment represents a successful collaboration among WesBanco, Harland Clarke and CPI Card Group.

“In an on-demand world, instant issuance has become an important brand differentiator for financial institutions by providing a meaningful, efficient customer experience and building loyalty,” said Dan Singleton, President and CEO, Harland Clarke. “It often takes 7-10 business days for a new card to arrive in the mail. Card@Once® — which can put a fully functioning, secure and permanent card in a customer’s hand in less than a minute — is a fantastic solution to meet WesBanco’s needs of staying competitive in the market and building their card portfolio profitability, while providing world-class service to its customers.”

When a WesBanco customer requests a new or replacement card, the Card@Once® solution allows the data to be securely transferred from the branch location to CPI Card Group, which processes it into an encrypted file and returns the data electronically. Card@Once® then encodes the data onto the chip and prints the card, delivering a personalized, ready-to-use card within seconds. In addition to seamless interoperability with the bank’s internal systems and user-friendly nature of the technology, the ability to print EMV debit cards was a deciding factor in WesBanco’s selection of Card@Once®.

“Thanks to accelerated market adoption and awareness, the role of instant issuance has evolved from that of an emerging technology to an expected convenience, while also reducing operational costs and increasing revenue,” said Tom Knaus, Vice President and General Manager of Financial Card Operations of CPI Card Group Nashville. “Implementing Card@Once® reinforces WesBanco’s mission to maximize customer service at new account opening or emergency card replacement. It also illustrates their commitment to security; the service is a new channel through which chip cards can be delivered quickly and without incurring higher costs associated with mass portfolio replacement.”

 

About WesBanco
Founded in 1870, WesBanco, Inc. (www.wesbanco.com) is a multi-state, bank holding company with total assets of approximately $8.6 billion (as of March 31, 2016). WesBanco is a diversified and well-balanced financial services institution, with a community bank at its core, built upon a strong legacy of credit and risk management. WesBanco has meaningful market share across its key geographies maintained by its commitment to dedicated customer service and solid fee-based businesses. It also provides wealth management services through a century-old trust and wealth management business, with more than $3 billion of assets under management, and serves as registered investment advisor to a proprietary mutual fund family, the WesMark Funds.  WesBanco's banking subsidiary, WesBanco Bank, Inc., operates 141 financial centers in the states of Ohio, Pennsylvania, and West Virginia. In addition, WesBanco operates an insurance agency, WesBanco Insurance Services, Inc., and a full service broker/dealer, WesBanco Securities, Inc.

 

About Harland Clarke
Harland Clarke (www.harlandclarke.com) is a leading provider of integrated payment solutions, multi-channel marketing services, operational support and retail products. By delivering data-driven solutions through its superior analytical capabilities, it empowers nearly 12,500 financial and commercial clients and 3.5 million SMB customers to cultivate, retain and acquire new business. Harland Clarke is a catalyst for growth and has earned the trust of clients ranging in size from major financial institutions and corporate brands to small businesses and individual consumers. Client focus has earned the company a reputation for exceptional quality, performance excellence and superior customer service. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings Corp.

 

About CPI Card Group
CPI Card Group is a leading provider in payment card production and related services, offering a single source for credit, debit and prepaid debit cards including EMV chip, personalization, instant issuance, fulfillment and mobile payment services. With more than 20 years of experience in the payments market and as a trusted partner to financial institutions, CPI’s solid reputation of product consistency, quality and outstanding customer service supports our position as a leader in the market. Serving our customers from ten locations throughout the United States, Canada and the United Kingdom, we have the largest network of high security facilities in North America, each of which is certified by one or more of the payment brands: Visa, MasterCard, American Express, Discover and Interac in Canada. Learn more at www.cpicardgroup.com.

 

EMV is a registered trademark or trademark of EMVCo LLC in the United States and other countries.

 

Contacts:

WesBanco
Jason Plotner
304-231-1265
JPlotner@wesbanco.com

ICR (for CPI Card Group)
Ross Levanto
617-956-6739
media@cpicardgroup.com

Harland Clarke Holdings
Debbie Serot
210-697-6239
Debbie.serot@harlandclarke.com