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Harland Clarke Named Contact Center of the Year

Professional Teleservices Management Association Honors Financial Services Company with Multiple Awards

 
SAN ANTONIO (July 29, 2013) — Harland Clarke Corp. has been recognized as Contact Center of the Year in the 2013 Professional Teleservices Management Association (PTMA) Excellence Awards. Harland Clarke also won awards for Best Practices in Employee Engagement, Best Use of Technology and Best Use of Voice of the Customer. The annual competition recognizes best practices in customer care and rewarding work environments in contact centers throughout South Texas. Harland Clarke is a leading provider of marketing services, inbound and outbound contact center solutions, payment and security solutions to banks and credit unions.

Judges selected Harland Clarke from among 50 PTMA member organizations. The evaluation process included nomination, an application and a site visit by the judges. Harland Clarke is the only two-time recipient of the PTMA Contact Center of the Year Award, having previously received the honor in 2011.

"The Harland Clarke team displayed a commitment to ensuring their employees succeed with robust online learning tools and the engagement of specialists on the floor that allow even new employees fresh out of training to hit the ground running",” said Debbie Winans, past president of PTMA.

“We are so honored that PTMA recognized the hard work and high standards of our team with these awards,” said Melissa Klug, vice president, Operations, Harland Clarke Contact Center Solutions. “We’re also honored to put that level of service to work on behalf of our clients each day.” Harland Clarke’s South Texas contact centers manage more than 11 million customer contacts each year for many of its 8,000 financial services clients. The company also maintains contact centers in Colorado Springs and Salt Lake City.

This is the fourth year for the awards from PTMA, a not-for-profit organization whose mission is to promote the knowledge of people, technology and education among customer contact organizations, community alliances and supporting suppliers.

About Harland Clarke Corp.
Harland Clarke Corp. is a leading provider of best-in-class integrated payment solutions, marketing services, security solutions, and retail products. It serves clients in multiple industries, including financial services, retail, healthcare, insurance, and telecommunications, and ranging in size from major corporate brands and trade groups to micro-businesses and individual consumers. Through collaborative, end-to-end engagement with clients, Harland Clarke Marketing Services develops integrated strategies that support its Lifecycle Marketing framework, which is based upon unique insights gained from research, data, analytics, and portfolio benchmarking. Its multi-channel campaign execution capabilities include database and email marketing, business intelligence, advanced analytics, program management, strategic services, creative development and production – offering a single source for industry-leading marketing services. Harland Clarke provides payment products and services to more than 8,000 banks, credit unions and major investment firms, and operates facilities in multiple states and communities. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings Corp., which also owns Scantron and Faneuil. (www.harlandclarke.com)

About PTMA
The Professional Teleservices Management Association is a professional not-for-profit organization whose members represent customer contact organizations, community alliances, and the suppliers who support them. Its mission is to provide a forum to promote the knowledge of people, technology and education through the sharing of concepts, tools and best practices. PTMA members represent leading companies of all industries, committed to offering excellent customer service and a rewarding work environment. PTMA opens a world of best practices and networking opportunities for members, its corporate partners and community leaders in South Texas. (www.ptmasa.org)
 
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