Harland Clarke Leadership

Jana Schmidt

Jana Schmidt

President
Harland Clarke

Jana Schmidt is the President of Harland Clarke, a leading provider of quality payment solutions, omni-channel marketing campaigns and critical communications. She drives growth through innovation by leading the performance of all Harland Clarke business units, the senior leadership team and nearly 3,700 team members in delivering operational excellence and intelligent solutions to more than 50 million consumers and 5 million businesses.

With more than 27 years of leadership experience in sales, marketing, operations and client advocacy, Jana most recently served as the President of Harland Clarke’s Intelligent Solutions, where she was responsible for the strategy and advancement of Retail Channels, Critical Communications and the Marketing Solutions business lines. Prior to this role, Jana served as CEO of Ecova, where she led the global energy and sustainability management company by creating a clear vision and strategy for the technology-enabled services firm. Her leadership at Ecova delivered strong financial and operational results and drove tremendous value to clients through analytics-based solutions.

Jana has extensive senior leadership experience at Harland Clarke, having also previously served as Harland Clarke’s Executive Vice President of Sales and Marketing before her time at Ecova, leading national sales, client management and marketing strategy. Additionally, Jana led Harland Clarke’s Marketing Services division and was also Harland Clarke’s Vice President of Business Development, where she increased value through organic growth strategies across business segments.

Jana is a member of the Young Presidents’ Organization of Atlanta and is a board advisor to Junior Achievement of Georgia. She holds a Bachelor of Science degree in Psychology from Colorado State University.

 

Rachel Bergman

Rachel Bergman

Senior Vice President, Digital Strategy and
Head of Data, Analytics and Consulting

Rachel Bergman, Senior Vice President of Digital Strategy and Head of Data, Analytics and Consulting, is responsible for driving digital innovation, strategy and delivery across Harland Clarke with a keen focus on return on investment for clients. In addition, Rachel leads the data analytics team in the research, development and integration of data analytics and business intelligence that lead to improved solution performance and enhanced client experiences.

With more than 20 years of marketing technology experience, Rachel most recently served as the Head of Email Services for Valassis, a Harland Clarke Holding Company, where she grew the company’s email business substantially. Her experience spans senior leadership roles at Experian, where she worked with clients such as American Express, USAA, Hilton Hotels and Neiman Marcus. Additionally, she served as the General Manager and SVP of Experian’s renowned email marketing business, CheetahMail, and as the CEO of their social media marketing practice. Rachel is known in the industry for building “customer obsessed” organizations and for developing and delivering solutions that grow clients’ businesses. 

Rachel graduated with honors from John Hopkins University and holds a Bachelor of Arts degree. She actively mentors and supports entrepreneurs and is a member of the Harland Clarke Women’s Network.

 

Don Dolan

Don Dolan

Client Relationship Officer

Don Dolan serves as Client Relationship Officer for Harland Clarke. In this role he is responsible for driving focus and attention on the critical and strategic client relationships across all of Harland Clarke's lines of business.
 
Most recently, Don served as President of Harland Clarke's Retail Channels, a division he launched more than 10 years ago. During this time, Don ushered in many successes including the organic growth of Big Box retailers, the retention and solution expansion with accounting software providers, and the company-leading ecommerce capabilities and solutions that are powering our future growth.  
 
Don has founded several regional check printing companies, including CustomDirect® and played a pivotal role in launching the original Checks In The Mail. Following the sale of several of his companies in 1999, Don was asked to join Clarke American as Vice President of Sales and Marketing. Since that time, he has held other leadership positions, including Vice President of Partner Marketing Solutions and Vice President/General Manager of Business-to-Business Products and Services Division. 
 
Don received his bachelor of business administration degree from Thomas More College and attended Executive MBA programs at Columbia University and the University of Virginia, Darden Graduate School. He currently serves as the national President of the Check Payment Systems Association (CPSA). 
 

Rick Ebrey

Rick Ebrey

President, Financial Services Division

Rick Ebrey is responsible for leading the Harland Clarke Financial Services Division, which includes driving all sales and client management efforts that support the solutions we sell into financial institutions, investment and wealth management firms in the U.S. and Caribbean. Rick is a proven leader of large, matrixed organizations, bringing together all critical business functions, including operations, contact center and IT to ensure cohesive management of the Financial Services Division.
 
With more than 20 years of experience, Rick is an expert in evolving payments innovations. Most recently, Rick served as President of the Payments Division and was responsible for the development, implementation and delivery of innovative product and service offerings in payment, security and print solutions. Prior to this role, Rick served as Executive Vice President of Payments and Senior Vice President of Harland Clarke’s Major Markets Division, accountable for the performance of three sales divisions, Marketing Services, Strategy and the Major Accounts Management teams. He joined Harland Clarke in 1994. 
 
Rick earned his Bachelor of Science degree in Economics from Oklahoma State University. He also attended the Executive Education Program at Northwestern University and the General Management Leadership Program at Columbia University.
 

Patty Flanders

Patty Flanders
Senior Vice President, Human Resources
 
Patty Flanders, Senior Vice President of Human Resources, leads all aspects of human resources management for Harland Clarke and is responsible for the recruitment, development and engagement for more than 3,600 team members throughout the U.S. and Puerto Rico. 
 
Patty joined Harland Clarke in 1997 and during that time has held various senior leadership positions. Most recently, as Vice President of Human Resources for Harland Clarke Holdings, Patty led the development of a strategic workforce plan to further enable growth strategies across the enterprise. With more than 30 years of experience, Patty has led multiple HR information system conversions; HR mergers and acquisition activity; comprehensive healthcare strategies; and effective compensation plans. Prior to Harland Clarke, Patty served as a compensation and benefits supervisor for Six Flags Fiesta Texas. 
 
Patty has been recognized with several industry awards for developing and launching wellness programs in addition to earning two Pillar of Excellence Awards, Harland Clarke Holdings’ most prestigious individual award.
 

Scott Hansen

Scott Hansen
Chief Marketing and Strategy Officer
 
Scott Hansen is responsible for developing and executing a defined business, solution and marketing strategy, maximizing alignment with the sales force and promoting our position as a premier customer engagement company. 
 
Scott brings more than 30 years of marketing, product management, technology and business development experience to our team. He has been instrumental in guiding companies through transformation and forging them into high growth businesses. He served as Senior Vice President for D+H, a Canadian-based company with more than 5,000 employees known primarily for check printing, mortgage/student solutions, core systems and lending systems with responsibility for strategic marketing planning, budgeting and brand portfolio governance. Scott also helped grow Harland Financial Solutions, which was acquired by D+H in 2013, to more than $300 million in revenue through organic growth and aggressive acquisition strategies.
 
Scott received his bachelor's degree in marketing and finance from the University of Michigan.
 

Mark Harris

Mark Harris

Senior Vice President and General Manager, Critical Communications

Mark is responsible for the business operations in support of delivering secure, high-value critical communication to help our clients grow their business. Mark has more than 30 years of experience with Harland Clarke Holdings, its affiliates and legacy companies in various leadership capacities, including marketing, sales, business development, product management, mergers and acquisitions, operations, account management, national accounts and partnership management. Mark has also served in leadership roles with Fortune 500 companies, First Data and Fiserv.

Serving on the Harland Clarke Leadership Team, Mark is focused on advancing Harland Clarke’s commitment to client satisfaction, quality and process excellence.  

Mark is a graduate of Pennsylvania State University.

 

Jeff Lundal

Jeff Lundal

President, Retail Channels Division

Jeff Lundal, President, Retail Channels Division, is responsible for growing relationships with small- to medium-sized businesses (SMBs), major big box retailers, direct selling associations and franchise organizations and providing e-commerce, promotional products and business check solutions that help meet consumer needs and drive growth for Harland Clarke. 
 
Jeff is a seasoned executive who is passionate about building and growing organizations that deliver profitable revenue growth for the company. With more than 20 years of experience, Jeff most recently served as the Senior Vice President of Digital Prime Sales for Oracle—a start-up division he launched that is focused on delivering Oracle's cloud application suite to SMBs across North America. Prior to this assignment, he served as Group Vice President leading the Oracle Service Cloud business, which focuses on delivering industry leading customer experience solutions to key brands in the Financial Services, Retail, Communications and Direct-to-Consumer verticals.  Prior to Oracle, Jeff held senior executive positions with Experian, Responsys and Doubleclick, as well as led two start-ups through launch and exit.
 
Jeff holds a Bachelor of Arts degree in Sociology and Management from the University of Missouri-Columbia.

 

Carrie Stapp

Carrie Stapp
Senior Vice President, Product Management
 
Carrie Stapp, Senior Vice President, Product Management, is responsible for managing the product lifecycle, from understanding client and consumer needs, assessing industry trends and identifying competitive threats, to realizing strong business opportunities that deliver results.
 
Carrie is a proven marketing and product leader with more than 20 years of advertising, branding, social marketing, marketing analytics and product development/management experience.  Most recently, she served as the Senior Vice President, Director of Marketing for MainSource Financial Group—a $4.6 billion financial services company. During her 19 years at MainSource, Carrie progressively grew her responsibilities while driving strategic initiatives to support the financial institution's growth and increasing brand awareness and customer retention.
 
Carrie is a member of the Alpha Omicron Alpha Sorority. She previously served on the Board of Trustees for Decatur County Memorial Hospital as a chairperson for the Risk Committee and member of the Quality Committee. Carrie holds a bachelor's degree in marketing from Purdue University and is a graduate of the American Bankers Association School of Bank Marketing and Management.

Geoffrey C. Thomas

Geoffrey C. Thomas
Senior Vice President, Product Development
 
As Senior Vice President of Product Development, Geoff Thomas leads new product development efforts and is responsible for driving innovation while creating customer-first solutions. His oversight includes the ideation, design and execution of new products, services and technologies that connect Harland Clarke clients with their customers. In addition, he is focused on solutions that solve unmet needs for customers who prefer alternative financial services. 
 
Bringing more than 30 years of product development, digital user experience and marketing expertise, Geoff previously served as Strategic Advisor to Harland Clarke, providing key insights into the application of chatbot technologies, new small business opportunities, business intelligence solutions and marketing services delivery. Previous to Harland Clarke, he served as Managing Director at TCF Bank, where he propelled growth through a comprehensive digital-oriented strategy focused on the customer experience. He pioneered industry-first product solutions and game-changing mobile and online banking strategies. Geoff is a proven leader in the financial services industry, with deep experience driving customer-focused innovations and marketing solutions in banks and financial services institutions of all sizes.  
 
Geoff participated in the Royal Bank of Scotland Group Senior Manager Programme at the Harvard Business School, Edinburgh, in 2008. He holds a Bachelor of Arts degree in Psychology and Social Relations from Harvard University.