Harland Clarke Leadership

Jana Schmidt

Jana Schmidt

President
Harland Clarke

Jana Schmidt is the President of Harland Clarke, a leading provider of quality payment solutions, omni-channel marketing campaigns and critical communications. She drives growth through innovation by leading the performance of all Harland Clarke business units, the senior leadership team and nearly 3,700 team members in delivering operational excellence and intelligent solutions to more than 50 million consumers and 5 million businesses.

With more than 27 years of leadership experience in sales, marketing, operations and client advocacy, Jana most recently served as the President of Harland Clarke’s Intelligent Solutions, where she was responsible for the strategy and advancement of Retail Channels, Critical Communications and the Marketing Solutions business lines. Prior to this role, Jana served as CEO of Ecova, where she led the global energy and sustainability management company by creating a clear vision and strategy for the technology-enabled services firm. Her leadership at Ecova delivered strong financial and operational results and drove tremendous value to clients through analytics-based solutions.

Jana has extensive senior leadership experience at Harland Clarke, having also previously served as Harland Clarke’s Executive Vice President of Sales and Marketing before her time at Ecova, leading national sales, client management and marketing strategy. Additionally, Jana led Harland Clarke’s Marketing Services division and was also Harland Clarke’s Vice President of Business Development, where she increased value through organic growth strategies across business segments.

Jana is a member of the Young Presidents’ Organization of Atlanta and is a board advisor to Junior Achievement of Georgia. She holds a Bachelor of Science degree in Psychology from Colorado State University.

Shelayne Clemmer

Shelayne Clemmer

Chief Counsel & Compliance Officer

Shelayne Clemmer, Chief Counsel & Compliance Officer, leads Harland Clarke’s legal team and is responsible for commercial, regulatory, and compliance matters pertaining to Harland Clarke’s business portfolio. She is passionate about driving business innovation by finding creative solutions while mitigating legal risks and complying with a wide range of regulations. 

Previously, Shelayne had a successful litigation and commercial practice with Prichard, Hawkins & Young, LLP and was AVP and Corporate Counsel with Harland Clarke. In addition to her legal expertise, she brings 17 years of business and technology experience to the organization, having served as Senior Vice President of PDI, a software and services company serving the retail petroleum industry; Director for Marconi Commerce Systems’ Retail Solutions and eCommerce; Director of Financial Services, Credit Card Marketing, eCommerce, and Supply Chain Management at Valero Energy Corporation, the largest oil refiner in the U.S.; and, most recently, Vice President, Americas Global Services for NTT Security, a global cybersecurity company.

Shelayne completed Harvard Law School’s Executive Education Program for Corporate Counsel, participating with general counsel and legal leaders from 25 countries around the world. She holds a Juris Doctor from St. Mary’s School of Law and a Bachelor of Business Administration in Accounting from Angelo State University. 

Patty Flanders

Patty Flanders

Senior Vice President, Human Resources

Patty Flanders, Senior Vice President of Human Resources, leads all aspects of human resources management for Harland Clarke and is responsible for the recruitment, development and engagement for more than 3,600 team members throughout the U.S. and Puerto Rico. 

Patty joined Harland Clarke in 1997 and during that time has held various senior leadership positions. Most recently, as Vice President of Human Resources for Harland Clarke Holdings, Patty led the development of a strategic workforce plan to further enable growth strategies across the enterprise. With more than 30 years of experience, Patty has led multiple HR information system conversions; HR mergers and acquisition activity; comprehensive healthcare strategies; and effective compensation plans. Prior to Harland Clarke, Patty served as a compensation and benefits supervisor for Six Flags Fiesta Texas. 

Patty has been recognized with several industry awards for developing and launching wellness programs in addition to earning two Pillar of Excellence Awards, Harland Clarke Holdings’ most prestigious individual award.

Scott Hansen

Scott Hansen

Chief Marketing and Strategy Officer

Scott Hansen is responsible for developing and executing a defined business, solution and marketing strategy, maximizing alignment with the sales force and promoting our position as a premier customer engagement company. 

Scott brings more than 30 years of marketing, product management, technology and business development experience to our team. He has been instrumental in guiding companies through transformation and forging them into high growth businesses. He served as Senior Vice President for D+H, a Canadian-based company with more than 5,000 employees known primarily for check printing, mortgage/student solutions, core systems and lending systems with responsibility for strategic marketing planning, budgeting and brand portfolio governance. Scott also helped grow Harland Financial Solutions, which was acquired by D+H in 2013, to more than $300 million in revenue through organic growth and aggressive acquisition strategies.

Scott received his bachelor's degree in marketing and finance from the University of Michigan.

Mark Harris

Mark Harris

Senior Vice President and General Manager, Critical Communications

Mark Harris is responsible for the business operations in support of delivering secure, high-value critical communication to help our clients grow their business. Mark has more than 30 years of experience with Harland Clarke Holdings, its affiliates and legacy companies in various leadership capacities, including marketing, sales, business development, product management, mergers and acquisitions, operations, account management, national accounts and partnership management. Mark has also served in leadership roles with Fortune 500 companies, First Data and Fiserv.

Serving on the Harland Clarke Leadership Team, Mark is focused on advancing Harland Clarke’s commitment to client satisfaction, quality and process excellence.  
Mark is a graduate of Pennsylvania State University.

Lauren Kirkley

Lauren Kirkley

Chief Operations Officer

Lauren Kirkley, Chief Operations Officer, is responsible for all of Harland Clarke’s key execution and support processes, including Contact Center Services, manufacturing and IT. With her team, Lauren’s focus is on optimizing the company’s processes in line with the changing needs of the clients, consumers and businesses Harland Clarke serves. In addition, Lauren oversees the company’s strategic growth initiatives and other areas to support technology and process advancements across the business.

With more than 15 years of experience, Lauren brings extensive expertise in operational performance management, human resources leadership and business transformation. Most recently, she served as Chief Business Performance Officer for Engie Insight (previously Ecova), where she directed operational performance assessments, drove company-wide transformation programs and led key employee engagement efforts, including human resources, change management and corporate responsibility. She also previously served as the Vice President of Internal Audit for Ecova where she was responsible for developing and executing the company’s internal audit plans. Prior to joining Ecova, Lauren spent 10 years with Harland Clarke Holdings, holding several leadership positions including Vice President of Internal Audit. Her experience also includes two years of business process and risk consulting at Andersen LLP.

Lauren holds a bachelor’s degree in financial management from Clemson University. She is passionate about giving back to the community and serves as a mentor for her local elementary school system.

Jeff Lundal

Jeff Lundal

Chief Revenue Officer

Jeff Lundal, Chief Revenue Officer, is responsible for leading Harland Clarke’s sales organization. He is focused on growing relationships through an optimized sales force and capitalizing on new revenue opportunities generated by the company’s extensive portfolio of products and services.

Jeff is a seasoned executive who is passionate about building and growing organizations that deliver profitable revenue growth for the company. With more than 20 years of experience, Jeff most recently served as the Senior Vice President of Digital Prime Sales for Oracle—a start-up division he launched that is focused on delivering Oracle's cloud application suite to SMBs across North America. Prior to this assignment, he served as Group Vice President leading the Oracle Service Cloud business, which focuses on delivering industry leading customer experience solutions to key brands in the Financial Services, Retail, Communications and Direct-to-Consumer verticals.  Prior to Oracle, Jeff held senior executive positions with Experian, Responsys and Doubleclick, as well as led two start-ups through launch and exit.

Jeff holds a Bachelor of Arts degree in Sociology and Management from the University of Missouri-Columbia.

Chris Sibila

Chris Sibila

Senior Vice President, Product Management, Payment Services

Chris Sibila, Senior Vice President of Product Management, Payment Services, and his team are responsible for managing checks, forms, and card services for financial institutions, retailers and software companies. This includes providing solutions that bring value to the clients we serve, while also creating an engaging experience for the customers they serve.

Chris is a client-focused strategic leader with more than 25 years of experience in technology, payments and deposit product management, project management, data analytics, retail banking, sales and operations. He has a proven skillset in driving product vision and roadmaps.

Prior to joining Harland Clarke, Chris most recently served as the Executive Vice President and Chief Information Officer for Elements Financial Federal Credit Union where he drove the payments and deposit product growth strategy, while also leading the technology, project management, CRM, data analytics and fraud prevention teams. Preceding his tenure at Elements, Chris held leadership roles at Citibank in the Global Consumer Technology division where he was responsible for international card platforms product management. He also previously served as Chief Operating Officer at a small community bank and held several leadership roles at Fifth Third Bank over a 19-year career there.

Chris holds a Bachelor of Science degree in Electrical Engineering from the University of Cincinnati and a Master of Business Administration from Xavier University.

Carrie Stapp

Carrie Stapp

Senior Vice President, Product Management

Carrie Stapp, Senior Vice President, Product Management, is responsible for managing the product lifecycle, from understanding client and consumer needs, assessing industry trends and identifying competitive threats, to realizing strong business opportunities that deliver results.

Carrie is a proven marketing and product leader with more than 20 years of advertising, branding, social marketing, marketing analytics and product development/management experience.  Most recently, she served as the Senior Vice President, Director of Marketing for MainSource Financial Group—a $4.6 billion financial services company. During her 19 years at MainSource, Carrie progressively grew her responsibilities while driving strategic initiatives to support the financial institution's growth and increasing brand awareness and customer retention.

Carrie is a member of the Alpha Omicron Alpha Sorority. She previously served on the Board of Trustees for Decatur County Memorial Hospital as a chairperson for the Risk Committee and member of the Quality Committee. Carrie holds a bachelor's degree in marketing from Purdue University and is a graduate of the American Bankers Association School of Bank Marketing and Management.

Geoffrey C. Thomas

Geoffrey C. Thomas

Senior Vice President, Product Development

Geoff Thomas, Senior Vice President of Product Development, leads new product development efforts and is responsible for driving innovation while creating customer-first solutions. His oversight includes the ideation, design and execution of new products, services and technologies that connect Harland Clarke clients with their customers. In addition, he is focused on solutions that solve unmet needs for customers who prefer alternative financial services. 

Bringing more than 30 years of product development, digital user experience and marketing expertise, Geoff previously served as Strategic Advisor to Harland Clarke, providing key insights into the application of chatbot technologies, new small business opportunities, business intelligence solutions and marketing services delivery. Previous to Harland Clarke, he served as Managing Director at TCF Bank, where he propelled growth through a comprehensive digital-oriented strategy focused on the customer experience. He pioneered industry-first product solutions and game-changing mobile and online banking strategies. Geoff is a proven leader in the financial services industry, with deep experience driving customer-focused innovations and marketing solutions in banks and financial services institutions of all sizes.  

Geoff participated in the Royal Bank of Scotland Group Senior Manager Programme at the Harvard Business School, Edinburgh, in 2008. He holds a Bachelor of Arts degree in Psychology and Social Relations from Harvard University.