Contact Center Solutions-BAK

Reinforce Your Brand with Consistent, Professional Phone Interaction
Harland Clarke combines more than a century of experience in the financial services industry with state-of-the-art contact center operations, offering inbound and outbound marketing and support for clients of all sizes — more than 13 million contacts per year.

Our award-winning U.S. facilities are equipped with advanced technology and information security. Our in-house, professional staff has the flexibility to build customized programs designed to meet your unique needs.

Meet the spike in inbound calls as your account holders switch to new debit and credit cards
Build data-enhanced custom lists, generate leads and nurture them with friendly follow-up calls
Mitigate the negative impact of increased call volume and call lengths with ultra-quick support
Answer questions and accommodate account holder requests around the clock
Evaluate the effectiveness of the service being delivered by your own contact center employees
Let us deliver highly qualified business leads and schedule appointments for your sales staff
Ensure account holder satisfaction and loyalty with inbound or outbound calls during transition
Get immediate inbound support for account holders in case of a disaster or service disruption
Increase opt-in rates and meet compliance requirements using our easy-to-implement solution