Expecting a spike in contact center volume?
BURST is a feature of Harland Clarke Contact Center Solutions and is the ideal way to augment your contact center short-term when online and mobile banking conversions or other enterprise events spike contact center volume.  We'll work with you to structure a flexible and scalable program tailored to your financial institution.

Flex with Burst

Harland Clarke's Burst capacity is the short-term, scalable and secure answer to your contact center needs with no long-term commitment required.

Flex with BURST during:
Conversion Support
M&A
Data Breach Support
Disaster Recovery

Conversion Support

Conversion Support

Ensure account holder satisfaction and loyalty with inbound or outbound calls during transition

M&A

M&A

Ensure a seamless merger or acquisition with satisfied account holders and empowered staff

Data Breach Support

Data Breach Support

Let your account holders reorder personal or business checks using our secure ordering sites

Disaster Recovery

Disaster Recovery

Get immediate inbound support for account holders in case of a disaster or service disruption

Call Quality Monitoring

Call Quality Monitoring

Evaluate the effectiveness of the service being delivered by your own contact center employees

B2B Lead Gen

B2B Lead Gen

Build data-enhanced custom lists, generate leads and nurture them with friendly follow-up calls

Overdraft Opt-in

Overdraft Opt-In

Increase opt-in rates and meet compliance requirements using our easy-to-implement solution

EMV Chip Card Support

EMV Chip Card Support

Meet the spike in inbound calls as your account holders switch to new debit and credit cards

After Hours Support

After Hours Support

Answer questions and accommodate account holder requests around the clock